This Privacy Statement explains the privacy practices for the website https://technaus.com.au/ (the “Site”).
In this Privacy Statement, “we” and “us” refer to Technaus Solar. Technaus Solar is dedicated to protecting your privacy, which is why we provide this information about our data practices:
The personally identifiable information we collect from you through the Site;
How we use the information;
The parties with whom we may share the information;
The choices available to you regarding the collection, use, and distribution of the information;
The security measures in place to protect your information from loss, misuse, or alteration;
How you can correct any inaccuracies in your information.
Technaus Solar values the privacy of its users and has developed this Privacy Policy to demonstrate its commitment to safeguarding your privacy. This Privacy Policy outlines how we collect, use, share, and disclose the information you provide while using our website, services, or any other platforms associated with us. It is intended to inform you about the collection of information, its potential uses, and your rights concerning your personal data.
We encourage you to carefully read this Privacy Policy before using our website or services or engaging in any transactions with us. By using our website, you agree to the practices described in this Privacy Policy.
If you have any questions or concerns about our privacy practices, please see the contact information provided at the end of this Privacy Policy.
INFORMATION WE COLLECT ABOUT YOU
General Information: We may collect personal information that identifies you, such as your name and email address, along with other information that does not identify you. When you provide personal details via our website, this information may be stored on servers located in Australia or other countries worldwide.
Information You Provide: We may collect and store any personal details you provide on our website or through other means. This could include identifying information such as your name, address, email, phone number, credit card information, and other personally identifiable information.
Information from Other Sources: We may periodically obtain personal and non-personal information about you from third parties such as businesses, partners, contractors, and others. For example, we may receive updated delivery and address information, purchase history, and demographic data.
Use of Cookies and Other Technologies: We use various technologies to gather information from your computer and about your activities on our site.
Automatically Collected Information: We automatically collect details from your browser when you visit our site. This includes your IP address, browser type and language, access times, cookies that were accepted previously from us (see “Cookies” below), and the referring website address.
Cookies: When you visit our website, we may assign one or more cookies to your computer to facilitate access to our site and to personalize your online experience. These cookies allow us to collect information about your activity on our site, such as the pages you visit, the links you click, and the searches you perform. While most browsers accept cookies automatically, you can change your browser settings to decline cookies. Please note that declining cookies may prevent you from using some features of our website.
Other Technologies: We may use standard internet technologies such as web beacons to track how you use our site. We may also incorporate web beacons into promotional or other emails to track whether the emails have been opened or acted upon. This data helps us customize our services and measure the effectiveness of our online activities, including advertisements and content.
Information Collected by Third Parties: We may allow third parties such as our authorized service providers, advertisers, and ad networks to display ads on our site. These third parties may use tracking technologies, such as cookies, to collect data about users who view or interact with their ads. Our website does not provide personal information to these third parties. This data allows them to display targeted ads and measure their effectiveness. Some of these companies may be members of the Network Advertising Initiative, which offers a platform for opting out of targeted advertising.
HOW WE USE THE INFORMATION WE COLLECT
General Use: The information we collect may be used for the following purposes:
To deliver the products and services you have requested;
To manage your account and provide customer support;
To perform research and analysis about your use of our products, services, or content, or that of other businesses;
To communicate with you via email, postal mail, phone, or mobile devices, and send newsletters about products and services we believe may interest you;
To reach out to you regarding incomplete service requests;
To develop and show content and ads tailored to your interests both on our site and other websites;
To verify your eligibility and deliver prizes in connection with contests and sweepstakes;
To conduct background checks, including using third-party services for Service Professionals;
To enforce our terms and conditions;
To publicly display comments, ratings, reviews, and other content you provide;
To manage our business operations;
To perform any other functions described when we collect the information.
Payment and Financial Information: For contractors (“Service Professionals”), we may use financial details to process payments for any purchases made on our website, enroll you in discount or rebate programs, qualify you for credit card offers, pre-qualify you for contractor participation, protect against fraudulent transactions, and to manage our business. For consumers, we may use credit card information to process payments for any purchases made on our website.
MOBILE APPS
If you choose to install one of our apps on your mobile device, your use of the app will be governed by the applicable app license agreement.
WITH WHOM WE SHARE YOUR INFORMATION
We want to make clear when and with whom we may share personal or other information we collect about you from our website or services.
Personal Information: We do not share your personal information with third parties, except in the following situations or when we inform you and provide you with the option to opt out:
Authorized Service Providers: We may share your personal details with third-party service providers who perform functions on our behalf. These include fulfilling orders, processing payments, delivering packages, providing customer support, conducting business and sales analysis, supporting website functionality, and helping with contests, surveys, and other features offered through our website. These providers can access your personal details only as necessary to perform their services, and they are prohibited from using this information for any other purpose.
Marketing Affiliates: If you were referred to us by a marketing affiliate, we may share your email and other details with that affiliate.
Business Partners: When you engage in purchases, reservations, or promotions through our website, we may share your personal details with businesses with whom we partner to offer those products or services.
Service Professionals: When you submit a service request, we may share your information with the Service Professionals who are matched with your request, allowing them to contact you directly.
Direct Mail Partners: We may share your postal mailing details with selected providers of goods and services that might interest you.
Other Businesses: As part of our company group, we may share personal information with affiliated businesses to offer you information about products and services that may be of interest to you.
Other Situations: We may disclose your information in response to subpoenas, legal inquiries, or requests from law enforcement agencies. Additionally, we may share information when necessary to prevent fraud, investigate illegal activities, protect our legal rights, or comply with legal obligations.
Service Professionals: We may share your business contact details, including the business name, address, and phone number, with third parties to support our services.
Aggregated and Non-Personal Information: We may share aggregated and non-personal data in the ways described above. This data may be shared with third parties for advertising and business analysis purposes, without any personal information being involved.
HOW YOU CAN ACCESS YOUR INFORMATION
You can review and update your personal details by contacting us. Additional information on how to contact us is provided below.
For Service Professionals, you may choose to deactivate your account by contacting
WESTERN AUSTRALIA – solar.wa@technaus.com.au
VICTORIA – solar.vic@technaus.com.au
QUEENSLAND – solar.wa@technaus.com.au
After deactivation, you will no longer be able to access your account or personal details, though certain information may still be retained for record-keeping, fraud prevention, and compliance purposes.
YOUR CHOICES ABOUT THE COLLECTION AND USE OF YOUR INFORMATION
At any time, a consumer user can choose to opt out of receiving commercial emails or newsletters by accessing your account and updating your preferences. You will also be given the option to unsubscribe in any promotional email we send. It may take up to 10 days to process opt-out requests.
If you do not wish to have your postal information shared with providers of goods and services that may interest you, you can notify us by emailing
WESTERN AUSTRALIA – solar.wa@technaus.com.au
VICTORIA – solar.vic@technaus.com.au
QUEENSLAND – solar.wa@technaus.com.au